Holt Transmission Service

My car was towed to Holt on 23 July 18 to have the transmission fixed. Today (9/19/18) I took my car to another shop for unrelated issues.

The mechanic there pointed out my engine mounts were bad.

As they replaced them, I was shown a new one and one of the old ones, which I have kept.

I have put 606 miles on my car since having the transmission replaced, so there's no way this just suddenly happened. Either their mechanic was incompetent, or they were just trying to get money down the road when I started having transmission issues because of the motor mounts.

So i brought my isuzu trooper over to the rivers ave location because my transmission was slipping. Mark the manager told me that he had to take it apart to see what the problem was he told me that it would cost about 479 dollars.

I told him that i agree and it would be finished in a couple of days this was monday. So I called back around Wednesday to check the progress and how much it cost he told me between 1500 and 2000 dollars.i was like ok I can handle that so Thursday come and he calls me to tell me they found other issues. I was like what now he then hike the price up to 2700 dollars and it would be finished by Friday around 1pm.

So Friday comes and i get there around 3 car is not finished yet so I'm a little worried the cars was ready until around 6pm. I drove the car for about a week and the transmission starts slipping again so i bring it back on Tuesday and i was told that it would be finished on Friday at 5pm this didnt happened this is some *** I paid in full although they have a warranty program its just an scapegoat for bad business and poor craftsmanship now the correct thing thing to do is provide costumers with a rental or some form of transportation especially if the service was paid in full

These people took our money and lied about rebuilding our transmission. Within one week the transmission was going bad.

They could care less about their customers. The mechanics do not know what they are doing. They take on too much work and give crummy service. What a bunch of greedy low lifes.

If all of the unsatisfied customers want to get together to put up signs about this business so everyone driving by can know how greedy and horrible they are just let me know. We can't have businesses like this around taking our hard earned money.

They had my car for almost a year now .. had to get my lawyer n better business bureau to contact them to get my car back.

Sad day ..

I'm still not done with them . Making it my duty to Go for Gary and the owner Jeff Holt to ruin the business or slow it down

After having problems with my transmission shifting hard, I took it to them for service . Thr first time I got my truck back, began having the same problem.

Barely msking it to a parking lot before the transmission blew up. Cslled them, they came and got it. I was told the rebuilt transmission was bad out of tje box. They replaced it ok.

Things were fine for awhile until once again it began slipping. It was still under warranty at this time, when l went to pick it up, I was told it was the bands had stretched . They fixed it once again. Well fast forward 20,000 miles.

Warranty has expired and my transmission once again has to be replaced. I will NEVER desl with these people agsin! A friend even told me they overheard some of the employees laughing and joking in a local restaraunt of how they'd ripped people off that day. What kind of business are tjey running ?

Taking advantage of people who are in a jam??? Avoid them at all cost!!

I am totally pleased with the work done on my vehicle by Holt. There was one hick-cup but the final result was a totally repaired transmission. I was very impressed with the personal attention by Mark. He treated me like family and truly wanted me to be satisfied.

If I have an opportunity to refer any for a transmission repair there is no doubt who I will recommend. Holt came highly recommended from another mechanic who I explicitly trust.

Thank you

Walter OBrien

Took my ford truck to have a new clutch put in. they did a jam up job.

had a starter put in( at another repair shop) had a couple issues... took it to Holt transmission they fix me up, and got me running back on the road !no problems. Mark Jenkins was a pleasure to work with at Holt transmission.

Their customer service is outstanding. I would recommend hol I would recommend Holt transmission for any car or truck repairs

Went to Holt Transmission because my car was making a funny noise after I ran over a dead deer. After explaining to Jeff Holt the type noise I was hearing without hesitation he takes the time to drive the car to get a clear understanding what was going on. He immediately put the car on the rack to check to see what was going on found that it a was bent metal ring he pulled it back and the problem was solved. I was so excited because I was just told by another mechanic that I had bent axle.Ladies or anyone who's not knowledge about cars like myself you can trust these guys at Holt Transmission they're honest friendly and to the ladies they're quite handsome.Thanks Holt Transmission for your kindness and honesty you saved me hundreds of dollars.

K.Dean....Summerville SC

After the third time being towed back to the shop.Jeff the rude owner told me my warrenty was void.I have less then a thousand miles on my truck.built with used parts and no chanch of them standing up for here own work.the manager Gary needs to learn that people can tell when he lieing about why the transmission he quotes us was 1000 more than quoted.bad place save your hard owned money.miles of smiles yea right.only one smiling is Jeff host.on his way to the bank with my money.leaving me stranded

Holt charged me $2150 2 fix trans. They told me they had already took it apart 2 find out wut was wrong.

(Thats how they get u) i promise...everybody i called since say they havnt performed a job that costly. My trans was dun by the NEX SUMMER. i went to them n my car . had already surpass 30,000 miles (u can do that n ure sleep) they wouldnt fix it.

THIS TIME i looked 4 bes price and found kevins transmission. $1000 4 the work with 4yr warranty. Holts is a rip off.

Compare kevins anytime. Dont hav 2 believe me....numbers dont lie.

I took my car to Holt transmission to diagnose a whine from my rear differential. I told the guy who quoted me I had just driven cross country and I the noise started on the last leg of the trip.

He must have took me as stranded, desperate and ignorant because he quoted me $5500 to replace a differential, ring gear and pinion. For that price I can buy 4-5 brand new, fully assembled rear axles for my car. Normally the cost for this kind of work is $800 parts and labor at a performance or 4x4 shop..

Even the Ford dealership with all their markups only quoted $1700. Avoid these criminals at all costs.

I brought my car to Holt Transmission Service after having problems with shifting gears. They did a diagnostic work-up and concluded that I needed to rebuild my transmission.

The parts they required included a master kit, solenoid, torque converter and filter set. I ignorantly authorized the repair, but did massive amounts of research for what was required to fix my vehicle. I found Holt's charged me for parts, at most, 403% over retail (from the dealer). When I asked about the outrageous mark-up, I was told by the owner that he was entitled to make a profit.

I asked for a written estimate, to include the problem my transmission was having. That they did give me was their diagnostic report, which did not include the justification for rebuilding my transmission. After asking for my old parts, I was told that they no longer had them, and to prove the work had been done, they would have to tear my transmission down again. After telling the owner that I intended to take it to another transmission shop to have the work verified because I didn't trust the work being accomplished at his shop, he agreed to tear down my transmission so that I could see the parts had been installed.

The next day, he called to inform me that the parts were ready to inspect. I then told him that I wanted him to stop all work on my vehicle and that I intended to pay the full amount of the bill. He then offered me a discount to allow him to finish the repair. I declined and asked for my vehicle back as is.

He refused and I had no choice but to leave my car at his shop. The following day, the owner calls to inform me that my car was ready to pick up, the transmission was torn down per my request, and that he wasn't going to charge me for parts and labor. After towing the car and transmission parts to another shop, we discovered that the clutches that came with the parts Holt's owner gave me were incorrect, and that the transmission could not be reassembled with them. We ordered (what we thought) was the correct master kit, and it took 3 days to figure out why the master kit that was ordered for my transmission did not come with clutches that fit.

Once we figured out the solution, we had to order a new master kit from a different car altogether, just for the clutches. Upon further inquiry, we also found out that Holt's didn't order my parts until the Monday following the date they told me my vehicle was ready to pick up. Holt's never ordered or installed a new master kit or torque converter before they told me work had been completed. After I figured out what was happening, Holt's ordered the parts, only to order the wrong parts, which forced them to give me back my vehicle with a disassembled transmission.

This ordeal forced me to pay another shop for parts that were not needed to fix my vehicle before I took it to Holt's. I've also had to pay rental car fees because my vehicle was in the shop 2 1/2 weeks while parts were ordered and work was completed.

This ordeal had also cost me a lot of time, stress and aggravation that could have been prevented had Holt's completed the work ethically and honestly. I advise anyone having transmission work done, to NOT go to Holt's Transmission Service.